Responsibilities
To measure and monitor the customer service levels across the whole operation and ensure the highest level of customer service is delivered, consistently.

Best bits
Managing a large team and making a difference.

Salary Range
£25,000 - £35,000

Experience needed
Previous customer facing management experience and ability to manage and motivate a diverse and transient team to deliver service excellence.

Qualities
Organised, good communicator, people person with a real customer focus.

Responsibilities
To ensure the customer services team have the correct tools to carry out their duties safely and effectively, ensuring a high standard of customer care is delivered

Best bits
Coaching the team to deliver great customer service

Salary Range
£20,000 - £25,000

Experience needed
Previous experience in customer service role, ideally from a hospitality or tourism background

Qualities
Organised, good communicator, people person with real customer focus

Responsibilities
Customer Services Assistants are pier based, ensuring passengers have a professional, friendly and efficient experience when they travel

Best bits
Working in different places with the public

Salary Range
£16,000 - £22,000

Experience needed
A genuine desire and ability to work with the public in a front line, customer focused environment 

Qualities
Organised, good communicator, people person with real customer focus