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#CareersOnTheThames Event

- 29 September 2020

- Free

Customer Service Agent – Pier Crew


Customer Service Agent – Pier Crew

  • Posted Date:30th December 2019
  • Apply Before: 31st December 2020
  • Job Category:Customer Services
Job Description

The main purpose of the post is to ensure that high standards are achieved both in the organisation of the pier and the customer service experience of the passengers. The agent would provide our visitors with the best service possible in terms of ticket handling, customer relations and providing information about City Cruises services. When working at the ticket window, the agent would provide information and advice on products, sell tickets accurately, and direct public to boarding areas. On the Brow – the person would marshal the passengers to the correct waiting point and view, scan and collect tickets from passengers boarding the vessels.

City Cruises plc is the leading operator of passenger services on the River Thames, carrying in excess of two million people annually on its extensive sightseeing, entertainment and charter services. Based at Cherry Garden Pier, City Cruises operates sixteen revenue earning passenger-carrying boats, along with a small fleet of support vessels and barges.

Person Profile:

Educational Level/qualifications

Educated to GCSE level or equivalent



Experience of working with large number of customers at once and customer facing roles.


Retail background; worked in a sales environment; at least 12 months work experience; hospitality experience; knowledge of the Travel & Tourism industry and knowledge of a second language.

To find the full job description and requirements for these roles please go to City Cruises website.