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#CareersOnTheThames Event

- 29 September 2020

- Free

Customer Service Supervisor


Customer Service Supervisor

  • Posted Date:6th February 2020
  • Apply Before: 31st December 2020
  • Offered Salary £20,000 - £30,000
Job Description

City Cruises is looking for a Cabin Service Supervisor.

This is an exciting opportunity for a highly driven, creative customer service supervisor to work at City Cruises which is a leading organization of passenger services on the River Thames. We are passionate about the passenger experience and our staff, we thrive on a culture of respect and celebrate successes and achievement.

As a Customer Service Supervisor, you will bring creativity, excellent customer service and selling skills to our team. In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team! If this role sounds right for you, please get in touch!

Purpose of the role:
Supervise the retail sales and customer service delivery across the City Cruises fleet. Ensure that the cabin crew staff are working to deliver the customer experience in line with company training, merchandising products to company standards, selling to meet revenue budgets and delivering excellent service to our customers.

Principal Responsibilities:
 On the job training and supervision of cabin crew to ensure the correct use of Standard Operation Procedures on a daily basis.  To ensure that the onboard facilities comply with all relevant legislation relating to health and safety, food hygiene regulations and licensing legislation.  Support staff in resolving issues and discrepancies during the shift and reporting any unresolved issues to management.  Issue instructions each day and assign duties to cabin crew. Monitoring and observing cabin crew carrying out these duties as expected by the Food & Beverage department.  Demonstrate best practice is sales and customer service techniques and ensure the effective supervision of all team members on your shift.  Observe and evaluate cabin crew performance. Offer advice and recommendations for improvements. Highlight training needs to Food & Beverage department.  Supervise the preparation of the vessel, making sure that the retail area, cabin and facilities are clean and presentable before departure and throughout the service.  Supervise cabin crew in their support of the boat crew.  Provide all the service required as a member of the cabin crew during each shift.  Audit paperwork and checklists to ensure compliance with company procedures and regulations.

Please go to City Cruises website to find out more.