Customer Services Team Leader
- Posted Date:23rd September 2019
- Job Type:Full TimeJob Category:Customer ServicesOffered Salary £20,000 - £30,000
|Thames Clippers is looking for a Customer Services Team Leader. You will be managing our Customer Service Assistants (CSA’s) as they work across any one of our 22 piers along the Thames; welcoming all members of the public; being responsible for our passenger’s safety on the piers, as well as ensuring they have the right ticket to travel and motivating the CSA’s to upsell where possible.
Whilst being responsible for organising and managing the customer queuing systems at piers; you and your teams must ensure that you are providing up to date information to customers; maintaining tidiness and reporting any damage or breach in Health & Safety to the relevant parties.
Through daily reporting you will assess operational performances of the piers you manage and the piers of Senior Customer Services Assistants to help seek improvements in all areas of the customer journey.