Deck Customer Service Assistant

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Deck Customer Service Assistant

  • Post Date:5th January 2023
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Job Description

£26,098 a year plus benefits including free travel on our boats

Contract Type

Hours of Work
42 hours a week, Monday to Sunday, shift work

Thames Clippers – Clipper House, Trinity Buoy Wharf, Poplar, London E14 0JY

Closing Date
Friday 13th January 2023

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Full Description

We’re looking for people who want to develop their career in the maritime industry and progress within Uber Boat by Thames Clippers from Deck Customer Service Assistant to Mate to Master, driving our boats up and down the Thames. You’ll need to be focused and motivated and want to succeed. We will give you all the training and support you need so you’re set up for success.

You will work on board our boats that travel up and down the Thames assisting the Master, Mates and Onboard Customer Service Assistant (OCSA) ensuring our customer’s safety at all times and making sure they have a wonderful journey with us.

You will make sure any boat maintenance and cleaning are carried out efficiently and effectively and also assist the OCSA when required with serving the customers on board and stocking the boat.

If you enjoy working with the public, being outside on the river and being part of a fun and busy team then this could be the role for you!

You will be approachable, friendly and helpful, not only to the passengers on board but also to your colleagues. We expect you to deliver the same amazing experience to our customers and team at the end of your shift as you do at the start.

Interviews: We will be holding interviews in the next month, and we are looking for people to start work with us in February 2022.

Where: You’ll be based on our boats, which are moored at Trinity Buoy Wharf, Poplar, London E14 0JY, a short walk from Canning Town tube or a hop across the river in our staff boat, from North Greenwich tube.

Important information: You will be based on our boats on the river and that means you will be on your feet for 10-hour shifts. We will provide you with a full uniform including warm clothing to defend against the British weather!

So why apply?

Uber Boat by Thames Clippers are London’s leading River Bus service. Our fleet of high speed catamarans provide commuters and sightseers with a unique way to travel around the capital. We carry around 5 million passengers a year and currently employ around 470 people, which is set to increase over the next few years.

Uber Boat by Thames Clippers (UBTC) is an entrepreneurial and inclusive organisation where we respect and value everybody’s contribution. We empower and trust our people to do the right thing. We strive to be excellent in everything we do and it is our people that help to make our business a great place to work. There is real potential for internal development and promotion within our business and internal succession is one of our core principles.

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.


£24,133.20 increasing to £26,098.80 in April, plus benefits