E-Commerce Manager

E-Commerce Manager

  • Post Date:7th September 2026
  • Apply Before: 5th October 2026
  • Views 5
0 Applications
Job Description

Job Information
Date Opened
02/09/2026

Job Type
Full time

Work Experience
4-5 years

Industry
Maritime

City
London

Province
City of London

Country
United Kingdom

Postal Code
E14 0JW

Job Description
JOB SUMMARY

The E‑commerce Manager owns the online store’s commercial performance. This role is accountable for revenue, conversion rate, customer experience, and the day‑to‑day running and optimisation of e‑commerce platforms. The successful candidate will be the organisation’s e-commerce expert. They will proactively identify opportunities, recommend improvements, and lead the e-commerce function.

Apply for this role. Please mention “Thames Skills Academy” when applying.

QUALIFICATIONS & EXPERIENCE

  • 2–3 years of experience in an E-commerce role, preferably in transport, travel or leisure sectors.
  • Degree in Business, Economics, Marketing, or a related field preferred.
  • Proficiency with Excel and data tools
  • Strong commercial and analytical mindset
  • Understanding of digital marketing channels (paid search, CRM, SEO)
  • Hands‑on experience with e‑commerce platforms and CMS tools
  • Conversion Rate Optimisation (CRO) experience

Requirements
KEY RESPONSIBILITIES

  • Own and grow online revenue, conversion, AOV, and retention
  • Manage the e‑commerce platforms (Web, APP and Digital Kiosks)
  • Optimise the end‑to‑end customer journey (UX, navigation, checkout, payment, delivery)
  • Lead onsite trading activities: promotions, merchandising, pricing, offers
  • Analyse performance using tools such as GA4, heatmaps, and funnel analysis
  • Work closely with Marketing on traffic acquisition and campaign execution
  • Coordinate with Product, Operations, IT, and Customer Experience to ensure smooth fulfilment
  • Manage third‑party agencies (CRO, UX, development)
  • Manage multi-acquirer relationships and evaluate Payment Service Providers (PSPs) to negotiate competitive transaction fee structures

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