Marine Services Technician 2

Job Description

This is a full time, permanent position paying £45,000 per year – working a 4 on, 4 off shift rotation.

Company Summary:

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experience and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

Position Summary:

The primary responsibility of this role is to ensure the safe and compliant discharge and pumping of black and grey water systems, oversee fuel bunkering operations, and carry out vessel maintenance across the London fleet, including painting, cleanliness, and general interior and exterior upkeep. The role also includes pier upkeep, maintaining cleanliness, and supporting facilities maintenance.

The postholder will ensure that all sewage holding systems are maintained to a high operational standard and that all shore-based discharge operations at Cherry Garden Pier are conducted safely and in full compliance with Port of London Authority (PLA) regulations, environmental legislation, and company procedures.

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Essential Duties & Responsibilities:

Leadership & Operational Oversight

• Navigate vessels on the River Thames safely in accordance with Company, Port and Flag State regulations (when required).

Environmental & Compliance

• Ensure all black water discharge and fuel bunkering operations comply with company environmental procedures and PLA regulations.
• Maintain accurate records of pump-outs, inspections, maintenance, and incidents.
• Reporting of system failures, overflows, or suspected pollution incidents, as per company and PLA procedures.
• Ensure compliance with company Safety Management System (SMS) and HELM reporting platform.
• Support environmental audits and inspections conducted by the PLA, MCA, Environment Agency, or other relevant authorities.

Vessel Operations & Engineering

• Master vessels on the River Thames safely, in accordance with Company, Port and Flag State regulations when required.
• Crew company tanker barge during daily operations, when required.
• Complete weekly vessel checks and logs with particular attention to safety equipment and machinery.
• Assist in dry docking works as required.
• Complete Preventive Maintenance Schedules (PMS).
• Carry out Corrective Maintenance (CM) as required.
• Conduct bunkering operations across the fleet.
• Conduct Black Water discharge operations across fleet.
• Manage domestic water systems across the fleet.
• Assist in painting, carpentry, plumbing, and general engineering works on vessels and company assets as required.
• Report maintenance defects or incidents via the company reporting platform (HELM) and Safety Management System (SMS).
• Respond promptly to maintenance requests raised in the HELM system and close tasks upon completion.
• Maintenance, upkeep and cleanliness of vessels, operational base, piers, and off-site

Reporting & Administration

• Reporting of incidents, near misses etc. to relevant company departments or regulatory bodies.
• Maintain accurate logs and statutory records.
• Report maintenance defects and incidents via HELM and SMS.
• Ensure all assigned maintenance tasks are completed and closed appropriately.

Culture & Values

• Act as an ambassador for the company’s RESPECT Service System & Values.
• Undertake additional duties as reasonably required.

Requirements & Qualifications:

Mandatory Certifications

• STCW’95 Certificates
• BML (Boat Master’s Licence) Tier 1 & 2
• PLA Local Knowledge Endorsement (LKE)
• Large Passenger Vessel Endorsement

Experience & Knowledge

Required

• Minimum 5 years’ experience operating large passenger vessels.
• Practical knowledge of marine maintenance and engineering.
• Semi-skilled in multiple trades.
• Proficient in Microsoft Excel, Word, and Outlook.

Desirable

• Strong understanding of Health & Safety afloat and ashore.
• Experience implementing Safety Management Systems (preferably ISM standard).
• Self-motivated with willingness to learn and progress.

Personal Attributes

• Strong Leadership attributes.
• Professional approach with uncompromising commitment to safety.
• Strong communication and organisational skills.
• Proactive with high standards and strong attention to detail.
• Ability to work independently and as part of a team in high-pressure environments.
• Effective problem-solving and prioritisation skills.
• Adaptable to changing operational demands.
• Structured and logical approach to tasks.
• Collaborative mindset with confidence to challenge and improve processes.

All employees must commit to upholding our RESPECT values. They are as follows:

• Respect We will value, appreciate and respect each other. We will foster diversity and inclusivity.
• Environment We will Respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship.
• Safety #1 We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace.
• Professionalism We will conduct ourselves professionally. We will take responsibility for our actions. We #will own the problem until it is solved.
• Exceed We will continuously improve. We will exceed standards and expectations.
• Communication We will be open and honest. We will choose a respectful approach. We will share information with others effectively.
• Teamwork We will exist to serve others. We will anticipate the needs of others. We will have fun and practice “enthusiastic friendliness”.

As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.