Commercial Admin Executive

Job Description

Job Description
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

This is a full time permanent (hybrid) position paying a salary of £30,000 per year.

Position Summary:

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

The Commercial Administration Executive role works across our sales and commercial functions and owns a range of data insights and administrative functions to support our growth goals. The post holder can expect exposure to many areas of the business.

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Essential Duties & Responsibilities:

Commercial insights

• Maintain a range of dashboards which give insights into the health of our business.
• Monitor 3rd party sales assets (mainly websites but could include print assets) to ensure information and prices are accurate and up to date
• Regular price and competition analysis to ensure our offering remains competitive
• Monitor and collate customer reviews from 3rd party platforms and distribute with suggestions for improvements.
• Collate ad hoc data as requested to assist the business in decision-making

Sales administration

• Distribute rates and content to new and existing partners.
• Assist trade partners with bookings and queries
• Ensure all contact with trade partners is logged in salesforce
• Issue tickets to third parties, ensure records are up to date and liaise with finance team for reconciliations.
• Self-Biller reconciliation and resolution (working closely with credit control)
• Act as the internal owner for our b2b booking platform. Ensure partners have access to inventory and highlight any fixes or enhancements to the appropriate teams. Train partners in the use of this system and ensure they adopt best-practices
• Be the first point of contact for a range of internal teams (finance, f&b) to answer any questions related to third-party sales
• Host familiarization trips for sales partners.

Other duties

• Monitor F&B reports
• Chase outstanding payments
• Support across the departments when required on project work

Requirements & Qualifications:

• Educated to degree level, ideally within a travel/tourism or business related discipline
• One year’s work experience in travel / leisure / hospitality
• Proficient in MS office, particularly Excel
• Self starter with ability to plan and prioritise own workload
• Excellent written and verbal communication skills
• Excellent attention to detail and committed to data accuracy
• Past experience using salesforce advantageous

All employees must commit to upholding our RESPECT values. They are as follows:

• Respect We will value, appreciate and respect each other. We will foster diversity and inclusivity.
• Environment We will Respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship.
• Safety #1 We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace.
• Professionalism We will conduct ourselves professionally. We will take responsibility for our actions. We #will own the problem until it is solved.
• Exceed We will continuously improve. We will exceed standards and expectations.
• Communication We will be open and honest. We will choose a respectful approach. We will share information with others effectively.
• Teamwork We will exist to serve others. We will anticipate the needs of others. We will have fun and practice “enthusiastic friendliness”.

As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.

Job Details

Pay Type
Salary

Employment Indicator
Full Time