Functions Supervisor

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Functions Supervisor

  • Post Date:15th May 2023
  • Views 734
0 Applications
Job Description

London SE16
£27,000 a year
Full-time, Permanent
Salary: £27,000 a year
Job type: Full-time
Shift and schedule: Weekend availability

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City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole and York.

The supervisor will support the Functions Manager by leading the team in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times


  • Previous experience in a Team Leader/People Management position with the ability to motivate and inspire performance
  • Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience
  • Excellent Time Management capabilities
  • Microsoft Office Suite experience
  • Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers
  • Health & Safety awareness combined with Food Safety & Hygiene standards
  • Previous experience in Restaurant/ Conference & Banqueting background
  • Flexible “can do” approach with the ability to stay calm and work well under pressure
  • Solutions orientated and focused to resolve any complaints in a calm and professional manner.
  • Available to work shift patterns covering Monday to Sunday and inclusive of public/bank holiday and some evenings to assist with special events
  • Able to work for extended periods of time without sitting
  • Ability to speak a second language (Desirable, not essential)
  • Relevant industry/customer service related qualifications

Job Types: Full-time, Permanent

Salary: £27,000.00 per year


  • Company pension
  • Employee discount
  • Referral programme


  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Tips

Ability to commute/relocate:

London, SE16 4TU: reliably commute or plan to relocate before starting work (required)

Work Location: In person